CUSTOMER MANAGEMENT ASSOCIATE (GERMAN SPEAKER)

Titulaciones

TITULACIÓN UNIVERSITARIA

Requisitos

IMPRESCINDIBLE: ALEMÁN E INGLÉS A NIVEL C1

Tareas

-As a Customer Service Associate you will focus the majority of your time on CMA or DMA activities but also, based on workload requirements, gain valuable experience supporting the other function within the Customer Service organization.

-The key responsibilities of the two functions include: Customer Management (CMA) Deliver an excellent employee experience through live-chat, voice and email using the company HR policies, procedures and/or practices Handle user enquiries and ¿real-time¿ transactions with high First Call Resolution (FCR) rates including performing fast data-entry Prepare and complete accurate work and update customer ticket via system Effectively transfer misdirected customer requests to the appropriate party Analyze and solve HR system questions: Workforce Administration (WFA), Time and Attendance, Organizational Management, Payroll etc. Analyze and solve HR questions: Policies, procedures, collective agreements etc. Provide HRIS Navigation Support to our clients Archive documents in Employee Files Maintain a basic knowledge of company HR¿s services: HR Administration, Talent Administration etc.

Condiciones laborales

CONTRATO INDEFINIDO ORDINARIO

Plazo de entrega CV

OFERTA CERRADA